This role oversees day-to-day IT operations, ensuring stable, secure services across a small executive environment. Acting as the main IT contact, you’ll manage suppliers, provide hands-on technical support, and maintain compliance while ensuring executive staff have the tools they need.
Client Details
This role is with a global consultancy organisation based in London. As a large organisation, they are committed to operational excellence and leveraging technology to support their business functions.
Description
*Act as primary liaison with external IT service providers and manage escalations
*Provide onsite support for hardware, software, networking and A/V issues
*Oversee local IT needs including devices, connectivity and meeting room tech
*Monitor system performance and raise improvements through service partners
*Ensure compliance with security standards, policies and regulatory requirements
*Support patching, backups and identity management workflows
*Contribute to ISO27001 audit activity and maintain documentation
*Manage hardware/software lifecycle and asset records
*Align procurement with onboarding/offboarding processes
*Support integration of new SaaS platforms and technical onboarding
*Assist with secure deployment of new technologies
*Deliver user training to enhance tool adoption
*Contribute to budget planning, forecasting and cost efficiency reviews
*Maintain and test disaster recovery and business continuity plans
Profile
*Experience managing IT operations within a managed service provider model
*5+ years in an IT management role within an SMB environment
*Strong understanding of infrastructure, networking and Microsoft 365
*Hands-on troubleshooting with Windows, hardware, SaaS and A/V
*Knowledge of security frameworks; ISO27001 desirable
*Familiarity with asset management systems and GDPR requirements
*Strong communication and stakeholder management
*Ability to support budgeting and cost optimisation
*Experience leading IT/security staff
*SaaS integrations, PowerShell, patching, Power Platform
*Exposure to incident management and BCP/DR testing
*ITIL or similar service management knowledge
Job Offer
*Competitive salary available.
*High-impact role with ownership of IT operations in a senior, visible environmen
*3 days onsite / week
If you are ready to take the next step in your career as an IT Manager, we encourage you to apply today!