Service & Delivery Lead
Bridgend
Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.
This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You’ll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.
This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.
What you’ll be doing*Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment

*Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers

*Acting as the main operational point of contact for customers following the sales process

*Managing delivery timelines and ensuring installations meet technical and operational standards

*Identifying delivery risks, resolving issues early and escalating where required

*Monitoring service performance, warranty trends and recurring issues to support continuous improvement

*Developing clear processes and frameworks around delivery, onboarding and service coordination

*Tracking delivery milestones, service performance and operational KPIs

*Maintaining strong customer relationships and ensuring operational issues are resolved quickly

What we’re looking for*Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment

*Experience coordinating multiple stakeholders across projects

*Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)

*Experience improving or implementing operational processes

*Confidence managing escalations and resolving complex service issues

*Experience using CRM or service management systems

*Full UK driving licence and willingness to travel to customer sites

What you’ll get in return*Salary up to £45,000 depending on experience

*Monday to Friday, 9:00am - 5:00pm

*Subsidised gym and canteen

*Free on-site parking

*Easily accessible location from the M4

*Opportunity to join a growing business at an exciting stage of expansion