Client Service Coordinator
other jobs ATTEGA GROUP LIMITED
Added before 3 Days
- England,West Midlands,Birmingham
- Full Time, Permanent
- £27,000 - £30,000 per annum
Job Description:
Client Service Coordinator Location: Birmingham (Modern Hybrid: 3 days office / 2 remote)
Salary: £30,000 per annum
Reporting to: Operations Manager
The Opportunity Following four major contract wins Attega are Recruiting on behalf of our rapidly growing client who is seeking a high-energy Client Service Coordinator to join the Birmingham hub. This isn’t just a helpdesk role; you will be the operational "nerve center" for our business, supporting a rapidly expanding portfolio of 13 core sites and 700+ background assets.
As the primary link between our 120+ field engineers and our key clients, you will play a critical role in ensuring we deliver "quality without compromise."
Key Responsibilities *Contract Support: Act as the dedicated point of contact for prestigious client accounts, building long-term relationships through proactive communication.
*Operational Dispatch: Manage and coordinate reactive maintenance calls, ensuring engineers are dispatched efficiently to meet strict SLAs.
*PPM Administration: Oversee the scheduling of Planned Preventative Maintenance (PPM) across a diverse estate, including retail, healthcare, and commercial sectors.
*Tech Integration: Utilize our advanced CAFM platforms and AI-driven tools to track asset history, compliance, and job completion.
*Reporting: Assist the management team in factoring data into costing and providing clients with transparent updates on their estate performance.
The Perks *Career Growth: We are scaling fast—we promote from within and offer a clear path into Contract Management.
*Work-Life Balance: 22 Days Holiday + Bank + Your Birthday Off + Hybrid working flexibility.
*Loyalty Bonus: Annual leave increases for every year of service.
*Modern Environment: Work from our central Birmingham office with a collaborative, "people-first" culture.
The Ideal Candidate *Experience: Previous experience in a Maintenance Helpdesk, Facilities Coordination, or Contract Support role.
*Communication: Exceptional phone manner and the ability to manage stakeholder expectations under pressure.
*Tech-Savvy: Comfortable using CAFM systems and Microsoft Office (Excel).
*Mindset: A "can-do" attitude—you thrive in a fast-paced environment where no two days are the same.
Salary: £30,000 per annum
Reporting to: Operations Manager
The Opportunity Following four major contract wins Attega are Recruiting on behalf of our rapidly growing client who is seeking a high-energy Client Service Coordinator to join the Birmingham hub. This isn’t just a helpdesk role; you will be the operational "nerve center" for our business, supporting a rapidly expanding portfolio of 13 core sites and 700+ background assets.
As the primary link between our 120+ field engineers and our key clients, you will play a critical role in ensuring we deliver "quality without compromise."
Key Responsibilities *Contract Support: Act as the dedicated point of contact for prestigious client accounts, building long-term relationships through proactive communication.
*Operational Dispatch: Manage and coordinate reactive maintenance calls, ensuring engineers are dispatched efficiently to meet strict SLAs.
*PPM Administration: Oversee the scheduling of Planned Preventative Maintenance (PPM) across a diverse estate, including retail, healthcare, and commercial sectors.
*Tech Integration: Utilize our advanced CAFM platforms and AI-driven tools to track asset history, compliance, and job completion.
*Reporting: Assist the management team in factoring data into costing and providing clients with transparent updates on their estate performance.
The Perks *Career Growth: We are scaling fast—we promote from within and offer a clear path into Contract Management.
*Work-Life Balance: 22 Days Holiday + Bank + Your Birthday Off + Hybrid working flexibility.
*Loyalty Bonus: Annual leave increases for every year of service.
*Modern Environment: Work from our central Birmingham office with a collaborative, "people-first" culture.
The Ideal Candidate *Experience: Previous experience in a Maintenance Helpdesk, Facilities Coordination, or Contract Support role.
*Communication: Exceptional phone manner and the ability to manage stakeholder expectations under pressure.
*Tech-Savvy: Comfortable using CAFM systems and Microsoft Office (Excel).
*Mindset: A "can-do" attitude—you thrive in a fast-paced environment where no two days are the same.
Job number 3505000
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Company Details:
ATTEGA GROUP LIMITED
Company size: 5–9 employees
Industry: Recruitment Consultancy
Attega Group, your new recruitment partnerOur team of professionals, with industry experience, are committed to helping you through the recruitment pr...