Job Title: French Speaking Customer Service Advisor
Location: Lichfield (Hybrid)
Salary: £29,000
Contract: Permanent


French Speaking Customer Service Advisor
An established and growing organisation is seeking a French Speaking Customer Service Advisor to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.
In this role, you will act as a key point of contact for customers and partners, providing high-quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.


Key Responsibilities
*Act as the first point of contact for customer enquiries via phone, email and messaging platforms
*Deliver a high standard of customer service and ensure queries are resolved in a timely manner
*Process and manage customer orders, ensuring accurate information and timely delivery
*Handle customer complaints and ensure they are resolved in line with agreed service levels
*Maintain accurate records and track cases using internal systems
*Work closely with internal teams to resolve operational or delivery issues
*Maintain regular communication with customers and gather feedback where appropriate
*Support the onboarding of new customers and assist with account set-up processes
*Assist with special order requests and general administrative tasks
*Provide occasional support during busy periods, meetings or events


Skills & Experience
*Fluent French (spoken and written)
*Previous experience in a professional customer service role
*Excellent communication and interpersonal skills
*Friendly and professional telephone manner
*Strong organisational skills and attention to detail
*Ability to manage multiple tasks and prioritise workload
*Confident using IT systems and Microsoft Office


This is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.