You will support the delivery of customer-focused CRM communications while maintaining accurate, high-quality data and optimising CRM processes across the business. This hands-on role involves managing CRM campaigns, enhancing digital workflows, and collaborating closely with teams to improve overall customer experience.
Client Details
Our client is a well-established, innovation-led manufacturer with a strong global presence, known for delivering high-quality products and solutions across multiple specialist markets.
Description
CRM Marketing
*Build, test, and deploy CRM email campaigns in HubSpot and Klaviyo, ensuring best practice in design, deliverability, segmentation, and personalisation
*Monitor campaign performance and engagement, using insights to inform future optimisation
*Support ongoing improvements to customer journeys, workflows, and automation within HubSpot
CRM Data Management
*Partner with sales and marketing to maintain accurate, consistent, and high-quality CRM data
*Support ongoing data hygiene efforts including segmentation, duplication, and contact management
*Act as a key guardian of CRM data quality across marketing and customer service workflows
Cross Team Collaboration
*Work closely with the Customer Service team to embed and maintain the new HubSpot-based service process
*Serve as a CRM point of contact, ensuring tools and communication flows support front-line activity
*Help ensure smooth, efficient handling of customer enquiries through CRM
*Build strong working relationships across marketing, customer service, and wider teams
Social Media Support
*Support social media customer response activity, ensuring comments and enquiries receive timely, appropriate replies
*Work with the Social Media Lead on escalation processes, tone of voice, and response consistency
*Assist with logging and tracking customer interactions received via social channels
Other
*Feed insights, challenges, and business needs into CRM planning and strategy
*Support broader marketing activity where required and particularly during peak periods or key campaigns
Profile
Essential
*Experience working with HubSpot or similar CRM platforms
*Solid understanding of CRM and email marketing best practices
*High level of accuracy and attention to detail, especially regarding data quality
*Strong communication and stakeholder management skills
Desirable
*Experience supporting customer service teams or processes
*Exposure to social media community management or customer response activity
*Involvement in broader marketing campaigns or cross-team initiatives
Job Offer
*Salary: £40,000 - £45,000, depending on experience
*Retirement support: Employer pension contribution
*Remote working: Must be based within 2 hours of Hampshire, UK
*Annual leave: 25 days of annual leave, plus all bank holidays