Team Administrator, Office Based


As a Public Sector Team Administrator, you will support the Public Sector Department so they can perform their duties in the most efficient way. You must have a keen eye for detail and be able to recall & retain information.


Operational & Administrative Duties:


*Adhere to all prescribed departmental procedures at all times.
*Manage workload effectively, prioritising tasks in line with departmental needs and case deadlines.
*Perform a wide range of administrative tasks to support Case Managers, ensuring accuracy and compliance with internal processes.
*Travel to the archives in Manchester


Report Production & Case Documentation:


*Produce correspondence and documentation for Case Managers to review and sign off.
*Create digital reports by:
*Translating working family trees and supporting documents (birth, marriage, death certificates) into the dedicated software system.
*Ensuring all data is accurate, complete, and presented in an interactive format for solicitors and other clients.
*Updating the in-house case management system and notifying the relevant Case Manager.
*Compile interim and final reports, including:
*Hand-drawn and computerised family trees
*Covering letters
*Mailing lists
*Copies of supporting certificates and agreements
*Ensuring all updates are recorded in the case management system and communicated to the Case Manager.
*Produce accurate reports for Solicitors and Local Authorities in the prescribed format and in accordance with internal procedures, ensuring all updates are logged appropriately.
*Assist the Reception team with incoming calls when needed
*General Admin tasks including supporting the daily postal duties including using the franking machine.


Certificate Ordering & Ancillary Services:


*Order certificates from the General Register Office (GRO) or local register offices, updating the case management system and Case Manager accordingly.
*Assist with ancillary services such as divorce searches, probate searches, and will searches, including:
*Making payments
*Tracking progress
*Recording updates in the case management system
*Complete DWP search requests, including payment processing and tracking, ensuring all updates are recorded and communicated.


Communication & Case Progression:
*Provide timely and professional updates to Solicitors, Councils, and Beneficiaries on behalf of Case Managers.
*Respond to correspondence promptly and provide regular updates as required by the department.
*Record findings accurately in the prescribed format, including updates to family trees where necessary.




The ideal candidate will have/be:
*Educated to A Level Standard.
*Ultra-organised and possess strong communication skills including a good telephone manner.
*Basic knowledge of Microsoft systems
*Able to manage large workloads working to tight deadlines.
*An exemplary sickness & punctuality record
*A proven team player.
This is a great opportunity and salary is dependent upon experience. Apply now for more details.