Department: Human Resources
Location: Manchester
Type of Contract: Permanent
Working Pattern: Full Time - 40hrs Per Week - (On-site)


Our Vision: Changing lives through education.
What We Do: The HR Employee Relations (ER) department plays a vital role in creating a positive, fair, and supportive workplace culture. We provide expert guidance to managers and employees on complex people matters, ensuring consistency, compliance, and high professional standards across the organisation
The role: The Human Resources (HR) Officer reports to the Senior Employee Relations Manager. You will act as the first point of contact for all enquiries related to company policies and procedures, providing high-quality, progressive, equitable and inclusive advice that is compliant with UK legislation and in line with our policies and values.
You will deliver HR programmes, update policies and procedures and support engagement initiatives.
Responsibilities:
*HR Policy and Program Implementation: Implement and update HR policies, procedures, and programs on the campus, ensuring alignment with the overall HR strategy and organisational goals.

*Employee Relations: Provide guidance and support to faculty, staff, and students on HR-related matters, including but not limited to employee onboarding, performance management, disciplinary actions, and conflict resolution. 

*Recruitment and Selection: Support campus hiring processes, including job postings, applicant screening, interviews, and offer letters. Collaborate with hiring managers to ensure recruitment strategies attract a diverse and qualified candidate pool. 

*Training and Development: Identify training and development needs on campus and coordinate the delivery of training programs to enhance skills, knowledge, and performance of employees and students. 

*Compliance and Policy Adherence: Ensure compliance with employment laws, regulations, and institutional policies. Stay updated on changes in HR regulations and effectively communicate changes to campus stakeholders. 

*Benefits and Compensation: Assist employees in understanding and accessing benefits and compensation programs. Collaborate with central HR teams to administer benefits, resolve issues, and provide guidance on compensation matters. 

*Employee Engagement and Recognition: Develop and implement initiatives to enhance employee engagement, including recognition programs, HR campus events, and surveys to gather feedback and improve the campus environment. 

*HR Data Management and Reporting: Maintain accurate employee records, generate HR reports, and analyse data to identify trends and provide insights for decision-making. Ensure data confidentiality and compliance with privacy regulations.

*HR Projects and Initiatives: Participate in HR projects and initiatives at the campus and system-wide, and at the company level, such as HR system implementations, policy updates, and diversity and inclusion programs. 

*Stakeholder Relationship Management: Collaborate with campus leaders, department heads, and HR colleagues to build effective working relationships, address HR-related challenges, and provide guidance and support on HR matters. 

About You:
*Bachelor’s degree in Human Resources or related qualification

*Comprehensive understanding of employment law

*Efficient HR administration and people skills

*Fantastic knowledge of HR functions and best practices

*Excellent written and verbal communication skills

*Ability to work under pressure effectively and able to meet tight deadlines

*Proficient with Microsoft Office Suite and related HR software

*Excellent organisational and conflict management skills

*Strong decision-making and problem-solving skills



DESIRABLE SKILLS and EXPERIENCE:
*CIPD, or equivalent educational achievement (Level 5) plus experience.
What We Offer:
*25 days annual leave, plus 8 public holidays
*1 day extra leave per year of service, up to a maximum of 5 days
*Workplace pension scheme
*Tuition reimbursement for career development courses
*Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
*Perks@Work discounts platform, wellbeing centre and much more
*Reward and recognition programme
*£500 award employee referral scheme
*Discretionary annual performance bonus
"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.