Branch Sales Manager
Contract: Permanent, Fulltime
Salary: Dependent on Experience
Location: Croydon, Onsite
A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.
Responsibilities: Branch Sales Manager
*Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.
*Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.
*Build and maintain strong relationships with councils, stakeholders, and industry partners.
*Drive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.
*Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards.
*Assess property proposals and manage risk, including rental pricing and compliance considerations.
*Handle escalated tenant, owner, or council concerns professionally and efficiently.
*Oversee budgeting, financial performance, KPI reporting, and commission calculations.
*Manage branch operations, including team scheduling, holidays, sickness, and overall productivity.
*Ensure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.
*Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).
*Recruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.
*Conduct regular team meetings, performance reviews, and manage HR matters where required.
*Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.
*Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.
*Health & Safety, First Aid, Fire Safety, Duty of care situations with LA’s and the teams (lone worker) security correctly managed and documented
*Efficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off
*Oversee Serving Notice To Quit (when Councils cancel accommodation)
*Carrying out Eviction Appointments and instructing bailiffs when necessary
*Control of non-conformances, incidents, snags, and customer complaints
*Completing Change Request Log for changes to the business or processes
About you: Branch Sales Manager
*A confident leader with experience managing and motivating sales or property teams.
*Target-driven with a strong commercial mindset and ability to achieve branch sales goals.
*Excellent relationship builder with strong communication and negotiation skills.
*Highly organised with the ability to manage multiple priorities and maintain accurate records.
*Comfortable handling escalated issues and resolving challenges professionally.
*Knowledge of property management, housing, or compliance requirements is advantageous.
*Proficient in CRM systems and property management software.
*Proactive, resilient, and able to thrive in a fast-paced environment.
Why Join?: Sales Consultant
*Competitive salary
*Uncapped commission
*25 days holiday + BH
*Supportive, high-energy team culture
*Clear career growth and development opportunities
*On-site parking
*Company pension
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.
For information on other roles, we have available please call for further details.