Customer Contact Advisor
other jobs Pertemps Birmingham Industrial
Added before 9 Days
- England,West Midlands,Birmingham
- Full Time, Temporary
- £12.50 - £13 per hour
Job Description:
Job Title: Customer Contact Advisor
Location: Birmingham (near NEC)
Type: Full-time, Temporary – ongoing
Pay: £12.50 per hour
We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure.
Key Responsibilities *Handle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehicles
*Assist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)
*Book services with suppliers and organise courtesy or rental vehicles
*Schedule additional services or maintenance as required
*Keep drivers and customers informed of progress, escalating concerns when needed
*Support the coordination and administration of fleet vehicle servicing and maintenance
Skills & Experience *Contact centre experience is essential
*Must hold a valid driving licence and be able to drive due to the location of the role
*Excellent communication and organisational skills
*Ability to work efficiently in a busy, fast-moving environment
This is a full-time opportunity to gain experience in fleet operations, VOR, and emergency breakdown support with a well-established client.
If you are interested, please apply or get in touch with David Bristol on or via email at
Location: Birmingham (near NEC)
Type: Full-time, Temporary – ongoing
Pay: £12.50 per hour
We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure.
Key Responsibilities *Handle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehicles
*Assist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)
*Book services with suppliers and organise courtesy or rental vehicles
*Schedule additional services or maintenance as required
*Keep drivers and customers informed of progress, escalating concerns when needed
*Support the coordination and administration of fleet vehicle servicing and maintenance
Skills & Experience *Contact centre experience is essential
*Must hold a valid driving licence and be able to drive due to the location of the role
*Excellent communication and organisational skills
*Ability to work efficiently in a busy, fast-moving environment
This is a full-time opportunity to gain experience in fleet operations, VOR, and emergency breakdown support with a well-established client.
If you are interested, please apply or get in touch with David Bristol on or via email at
Job number 3513800
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Company Details:
Pertemps Birmingham Industrial
Inventum was born in 2005 ? created on the premise of delivering inclusive and diverse people solutions. In Latin, Inventum means ?discovery?. We disc...