ROLE SUMMARY
Working as part of the Finance team, the Credit Controller is responsible for managing the credit and collections processes, ensuring that outstanding invoices are paid promptly and that customer credit risk is minimised.
The role requires excellent communication, negotiation and organisational skills, as well as a strong attention to detail and the ability to work effectively under pressure.
Hours & Location: 37.5 Hours per week, Monday-Friday. 9.00-5.30pm OR 8.30-5.00pm
This is an office-based position with opportunity to work from home one day per week following successful training and probation period.


KEY RESPONSIBILITIES
Sales Invoices and Statements*Ensure invoices have been properly communicated to customers.
*Ensure accurate invoicing and promptly address queries and discrepancies internally and externally, working closely with sales and operation with persistent follow ups for prompt resolution.
*Upload invoices on the portal for processing where necessary and manage customer’s portal.
*Statement and reminder letter distribution.
Cash Collection*Manage the cash collection process.
*Taking appropriate actions in escalation processes to collect and recover outstanding debt minimising loss to the company with defaulting customers, especially high risk.
*Monitoring customer accounts to ensure payments are initiated as per due dates.
*Identify overdue accounts and proactively follow up on outstanding invoices contacting customers via telephone, email, and letter for the payment.
*Maintain professional relationship with customers.
*Monitor High Risk accounts and Operational Exposure.
*Reconcile SL & PL and prepare, propose and process contra agreements with customers and suppliers, address overdue PL if not finalised where necessary.
Support Risk Management*Set credit limits.
*Identify and Analyse root causes of delays in the collection of payments and review credit worthiness of customers where necessary based on payment behaviour.
*Regularly review credit limits based on customer risk profiles, operational exposure and payment history.
*Manage the Coface insurance policy and ensure compliance.
*Manage the ’Know Your Customer’ (KYC) process and ensure compliance.
*Monitor Prepayments and Core Deposits against Cash in Advance accounts.
*Monitor CIA accounts and Late Fee invoicing / outstanding cores.
*Coordinate with sales and operations to ensure alignment on account issues, releases and prepayment requirement.
*Trade referencing of Customer and Vendor accounts.
Reporting*Preparing regular reports on debtor status, aged debt analysis, and cash collection performance.
Cash Receipts Management*Review, Request and Process refunds or Credit note repayment where necessary.
*Assess and monitor bank department assignment based on bank risk group, addressing for RF application.
*Record track of all credit control activity, payment arrangements, and customer communications.
Credit Control Processes and Systems*Reviewing and improving clear credit control procedures to enhance credit management, efficiency in processes and reduce bad debt risk.
Purchase Ledger Support*Managing Accounts Inbox on daily basis, addressing urgent payment requests; responding to urgent PL requests; processing payments during holiday cover.
*Covering Urgent PL requests with response to supplier on days required.
In addition, all employees are expected to
*Participate in improvement activities at department/company level to enhance business performance.
*Comply with all relevant internal rules, policy and procedures, including those relating to Environment, Health and Safety (EHS), Data Protection and all those contained in Employee Policies and Procedures.
*Undertake other duties and tasks that may be allocated that are reasonable and appropriate to the job.
SKILLS AND QUALITIES
*Attention to Detail: Essential for reviewing invoices, contracts, and payment records to ensure accuracy, compliance, and proper documentation for audit purposes.
*Organisation: Required to manage debtor ledgers, prioritise collections activity, and maintain clear, systematic financial records and workflows.
*Analytical Skills: Ability to interpret aged debt reports, assess credit risk, and identify root causes of payment delays.
*Teamwork & Collaboration: Strong ability to work effectively with colleagues across finance, sales, and operations to resolve account issues and achieve cash collection targets.
*Technical Skills: Proficiency with ERP systems, credit management software, and Microsoft Office (particularly Excel) to support reporting and process efficiency.
*Problem-Solving & Negotiation: Skilled in resolving payment disputes, negotiating repayment plans, and recommending appropriate escalation or legal action when necessary.
*Communication Skills: Clear and professional communication with customers and internal stakeholders to maintain positive relationships while ensuring timely payments.
*Commercial Awareness: Understanding of how cash flow, debtor management, and credit risk impact the wider business.


QUALIFICATIONS
*AAT Level 2 (minimum) or equivalent finance-related study.
*GCSEs including Mathematics and English - Grades 4-9 (A*-C) or Functional Skills Level 2.
*A-levels or equivalent further education desirable.


About Mel Aviation Components
Mel Aviation Components is a globally trusted provider of high-quality aircraft parts and support services for the civil aerospace industry. Strategically located in Manor Royal, Crawley, just minutes from Gatwick Airport, our proximity to major transport hubs enables us to deliver fast, efficient logistical solutions to customers around the world.
Our mission is to deliver exceptional value, service, and convenience to our customers, while creating a secure and rewarding environment for our global team.