Reservations & Customer Sales Advisor
Location: Lancashire
Hours: 37.5 hours per week, 5 days over 7 (including weekends)
Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor.
This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets.

Key Responsibilities
*Handling inbound and outbound enquiries relating to holiday bookings.
*Working towards targets around call volumes, conversions, bookings and revenue.
*Providing a high standard of customer service to both new and existing customers.
*Managing enquiries via phone, email, social media and in person.
*Speaking with customers to understand their holiday requirements and recommending suitable options.
*Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up.
*Identifying opportunities to upsell and cross-sell additional services.
*Keeping customer records up to date within the reservations/CRM system.
*Chasing outstanding payments and completing booking administration.
*Supporting outbound sales activity and lead generation when required.
*Carrying out customer satisfaction calls when requested.
*Maintaining a good understanding of available products, locations and local attractions.
*Assisting with the handling of customer complaints and resolving issues where possible.
*Ensuring accurate notes are recorded on the booking system following customer interactions.
*Taking part in training and development when required.
*Adhering to company policies and health and safety procedures at all times.

Skills & Experience
*Strong communication skills, both verbal and written.
*Good organisational skills with strong attention to detail.
*Confident dealing with customers in a professional manner.
*Ability to work to targets and manage workloads in a busy environment.
*Good administrative skills and general IT literacy.

Requirements
*Right to work in the UK.
*Good working knowledge of Microsoft Office (Word, Excel, Outlook).
*Experience using CRM or booking systems would be beneficial.
*Previous experience in a customer-facing role.
*Experience in a sales or call centre environment is advantageous.
*Experience within travel, leisure or tourism would be desirable.