Customer Service Advisor (temp to perm)
Location: Near Winchester, Hampshire
Salary: £28,000 to £30,000
Hours: Monday to Friday, 9:00am to 5:00pm (fully onsite)
Contract type: Temp to perm


The Company
Our client is a well established medical device business with a strong presence across Europe.
This role plays a central role in supporting national sales operations, customer service, warehousing and logistics. The organisation has built a strong reputation within the NHS and wider clinical sector for quality products and reliable service.
The Role
The Customer Service Advisor will act as the first point of contact for customers, supporting enquiries relating to products, orders and deliveries. Working within a small and collaborative team, the role involves handling incoming calls, processing orders and supporting the wider sales team with administrative tasks.
This position requires strong organisation, attention to detail and the ability to manage multiple tasks in a busy environment.
Key Responsibilities
*Acting as the first point of contact for customer enquiries relating to orders, pricing and deliveries
*Processing customer purchase orders accurately and efficiently
*Keeping customers updated on the progress of their orders and communicating any delays
*Liaising with the warehouse to arrange deliveries and ensure orders are dispatched on time
*Processing and sending invoices via post, email and online portals
*Supporting the sales team with organising product samples and tracking them
*Producing and distributing weekly and monthly sales reports for the field sales teams
*Maintaining accurate records of customer interactions and documentation
*Providing customers with product, pricing and stock information
*Assisting with internal reporting requirements including data collection for sustainability reporting
Skills & Experience
*Previous experience within a customer service or sales support role
*Strong administrative and organisational skills
*Excellent communication skills, both written and verbal
*Ability to manage multiple tasks and prioritise workload
*High level of accuracy and attention to detail
*Confident using Microsoft Office systems
*Experience using Microsoft Dynamics AX would be advantageous
The Person
*Professional and customer focused
*Highly organised with strong attention to detail
*A team player who enjoys working in a collaborative environment
*Proactive and able to manage workload effectively
This is an excellent opportunity to join a respected medical device organisation within a supportive and friendly team environment. The role offers stability, variety and the chance to work within a business that plays an important role in supporting healthcare services.
If you are interested in the role of Customer Service Advisor and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing.
If this job isn’t exactly right for you but you’re looking for something new, please contact us for a confidential career discussion.
Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity