Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire.

What the Job Will Be Doing*Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.
*Review tenant circumstances regularly and advise on suitable future housing options.
*Oversee mixed-tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.
*Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.
*Prepare and present court documentation to support legal action when required.
*Work collaboratively across teams to deliver a seamless, customer-focused housing service.
*Reduce rent and service-charge arrears through proactive income management.
*Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.
*Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.
*Support void management to ensure properties are re-let quickly and safely.
*Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions.
*Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly-tipping and related issues.

What You Will Need*Excellent negotiation and influencing skills
*Excellent communication skills, both written and verbal
*Excellent time management and organisational skills
*Excellent IT skills with the ability to use Housing Management software
*Ability to input data into systems accurately
*Proven debt management experience
*Experience of dealing with people in difficult, often stressful, situations
*Experience of tenancy and neighbourhood management
*Knowledge of relevant Housing legislation
*Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.