Business and MI Insight Analyst
other jobs LNJ RECRUITMENT LIMITED
Added before 3 Days
- England,London,City of London
- Full Time, Permanent
- Salary negotiable
Job Description:
Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context
Key Responsibilities
*Deliver timely analysis on broking performance, productivity, handling activity, and service quality.
*Identify operational risks, bottlenecks, and opportunities for improvement.
*Produce actionable insight on capacity, throughput, and quality across operational teams.
*Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions.
*Produce and maintain dashboards that meet operational needs and data governance standards.
*Extract, transform, and analyse data using SQL, aligned to group data models.
*Support measurement of change initiatives and track benefit realisation.
*Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions.
Essential:
*Experience within insurance operations, broking, or customer service environments.
*Strong SQL capability and experience working with structured data sets.
*Working knowledge of Acturis or similar broking platforms.
*Experience building and interpreting Power BI dashboards.
*Ability to translate data into actionable operational insight.
Desirable:
*Experience with cloud-based data platforms such as Microsoft Fabric.
*Python experience for data analysis or automation.
*Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes
*Strong analytical mindset with the ability to identify trends and risks.
*Practical problem-solver who can recommend clear solutions.
*Confident communicator, able to influence operational and senior stakeholders.
*Customer-focused, ensuring insight drives better outcomes.
*High attention to detail and commitment to data accuracy.
Please contact a member of the LNJ team for further information regarding this role.
Key Responsibilities
*Deliver timely analysis on broking performance, productivity, handling activity, and service quality.
*Identify operational risks, bottlenecks, and opportunities for improvement.
*Produce actionable insight on capacity, throughput, and quality across operational teams.
*Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions.
*Produce and maintain dashboards that meet operational needs and data governance standards.
*Extract, transform, and analyse data using SQL, aligned to group data models.
*Support measurement of change initiatives and track benefit realisation.
*Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions.
Essential:
*Experience within insurance operations, broking, or customer service environments.
*Strong SQL capability and experience working with structured data sets.
*Working knowledge of Acturis or similar broking platforms.
*Experience building and interpreting Power BI dashboards.
*Ability to translate data into actionable operational insight.
Desirable:
*Experience with cloud-based data platforms such as Microsoft Fabric.
*Python experience for data analysis or automation.
*Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes
*Strong analytical mindset with the ability to identify trends and risks.
*Practical problem-solver who can recommend clear solutions.
*Confident communicator, able to influence operational and senior stakeholders.
*Customer-focused, ensuring insight drives better outcomes.
*High attention to detail and commitment to data accuracy.
Please contact a member of the LNJ team for further information regarding this role.
Job number 3515870
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Company Details:
LNJ RECRUITMENT LIMITED
Company size: 5–9 employees
Industry: Recruitment Consultancy
LNJ Recruitment has been created to make the recruitment life-cycle simple, easy and effective. The Directors of the company have conducted a large am...