Customer Service Coordinator (Line Booking Processing - Deep Sea)
Full time, Permanent
We are looking for a Customer Service Coordinator to work within our Import Line Booking Team (Deep Sea).
The ideal candidates will have excellent communication skills are required, to support both internal and external customers, answering enquiries and booking deliveries quickly and professionally. We are looking for someone who will work within the Import Line Booking team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.
At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.
How you will help us and what you can expect
*Deliver accurate and timely information to customers through both written and verbal communication
*Provide a high-level service to all MSC clients, ensuring professionalism in every interaction
*Work collaboratively with colleagues to support team objectives and contribute to a positive team culture
*Maintain excellent attention to detail to ensure accuracy across all tasks and customer interactions
*Demonstrate strong organisational skills to manage workload effectively and meet deadlines
*Continuously develop your skills and knowledge to support both personal growth and team improvement
Skills and experience you’ll bring to us
In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s.
This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.
*Manage own workload, communicating effectively when support is needed
*Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
*Booking deliveries from Port to Door as per customer requirements
*To understand and work collaboratively with all internal departments as and when required
*Ensure full recovery of all applicable costs, relative to your role
*Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
*Supporting the team with training and coaching for new and existing members
You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment