Position

The Group Operations Associate role ensures smooth daily operations and supports both Operations and Revenue Operations. The role focuses on process efficiency, cross-department coordination, and executive support for the CRO and COO. The ideal candidate is detail-oriented, analytical, and able to manage multiple priorities in a fast-paced environment.


As the Group Operations Associate for the Alderley Edge and Wembley offices you will:


Operational Excellence
*Lead and optimize day-to-day operational workflows across departments
*Identify process inefficiencies and implement scalable solutions
*Develop and maintain SOPs, documentation, and best practices
*Ensure operational compliance with internal policies and industry standards


Data & Performance Management
*Track, analyze, and report on key operational KPIs
*Build dashboards and performance reports for leadership visibility
*Use data insights to drive decision-making and resource allocation
*Monitor SLAs and service delivery performance


Cross-Functional Collaboration
*Partner with IT, Sales, Finance, Customer Success, and Product teams
*Support system implementations and operational rollouts
*Lead or contribute to cross-functional strategic initiatives


Project & Systems Management
*Support automation and systems optimization initiatives
*Assist with CRM, ERP, or internal tools management
*Drive continuous improvement and digital transformation projects


Administrative Duties of Executive Support
*Manage complex calendars, scheduling, and prioritization of meetings
*Coordinate domestic and international travel arrangements
*Prepare agendas, presentations, reports, and briefing materials
*Track action items and follow-ups to ensure timely execution
*Screen communications and manage executive correspondence
RequirementsEssential:


*1-3 years of experience in Operations, administration, logistics or a related role
*Ability to work independently and collaboratively
*Strong organisational and time-management skills
*Excellent written and verbal communication skills
*Proficiency in Microsoft Office or Google Workspace


Desirable:


*Experience in a fast-paced, global, or tech-driven environment preferred
*Experience in extracting and manipulating large data files
*Strong interpersonal skills with proven ability to negotiate, influence and generate confidence, trust and respect
*Awareness of industry’s main competitors
*Demonstrates experience of working with vendor programmes






Other informationBenefits:


*£40k
*Hybrid role, 3 days office working, 2 days home working
*Private Medical Insurance
*Healthcare scheme
*Excellent contributory pension scheme
*Life Cover
*Online retail discounts
*Cycle to Work scheme
*Full training programme with continuing professional development
*Opportunities for promotion and career progression


Company DescriptionEstablished in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software – covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain.


The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral.


"Where great people work together" – we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.


Our Commitment to Inclusion:


At QBS, diversity and inclusion are fundamental to how we operate and grow as an organization. We are committed to building a workplace that reflects a broad range of backgrounds, experiences, and perspectives, recognizing that diverse teams drive stronger performance, better decision-making, and long-term success.
We foster an environment where all employees are treated with respect, have equal opportunity to succeed, and are empowered to contribute meaningfully. We welcome talent at every stage of career development and value individuals who demonstrate professionalism, capability, and a commitment to making a positive impact.