Rate: £24.56 per hour
Location: Hybrid – Leatherhead or Haywards Heath Office, with travel across Brighton & Chichester
Requirement:Must be a driver with access to a car
Checks: Basic Criminal Record Check
Overview
We are seeking a proactive and community-focused Visiting Available Homes Officer to join our team. This role combines customer-facing duties with essential administrative tasks, all geared toward minimising the time a property remains empty and ensuring a high-quality service for our customers.
The ideal candidate will be a strong team player with a positive mindset and a genuine willingness to contribute ideas for continuous improvement.
Key Responsibilities
Property Visits & Customer Engagement
*Carry out property inspections to ensure homes meet required standards.
*Conduct viewings with prospective tenants across the local region.
*Complete tenancy sign-up appointments, offering excellent customer service throughout the process.
Operational Efficiency
*Work proactively to reduce void times and ensure properties are let as quickly and efficiently as possible.
*Liaise with internal teams and contractors to resolve issues affecting property readiness.
Administrative Duties
*Maintain accurate and timely records of all inspections, viewings, and sign-ups.
*Manage relevant documentation and ensure compliance with organisational procedures.
*Provide flexible administrative support based on operational needs.
About the Role
This is a hybrid position, requiring work across:
*Home
*Office (Leatherhead or Haywards Heath)
*Local region (regular travel across Brighton & Chichester)
Mileage will be paid for all authorised travel.
Essential Requirements
*Full driving licence and access to a car (mandatory)
*Ability and willingness to travel regularly across the region
*Strong organisational and time-management skills
*Excellent communication and teamwork abilities
*Positive, solution-focused attitude
*Ability to work flexibly across both community-based and administrative tasks
*Basic DBS clearance (required for appointment)
Desirable Skills & Experience
*Experience in housing, lettings, property management, or community engagement
*Customer service experience within a fast-paced environment
*Knowledge of void management processes (beneficial but not essential)