Our prestigious clients are now seeking experienced Administrators to work in their busy pensions team. This role is based in the centre of Middlesbrough (no parking available). They offer a great working environment in a supportive team. You will be required to work on a temp basis for at least at 6 months. This could lead to a permanent role in the long term.
Ideal candidates will already have proven administration skills and strong customer service skills. You will need to have been a resident in the UK for the last 3 years or more to undergo the checks required below as all candidate will have to undergo a full criminal and credit check before starting the role.
Hourly rate: £
Hours: 8.45-5.00pm or 9-5.15pm
Your role:
*Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
*Maintain and update pension databases and systems accurately.
*Respond to internal and external queries, including those from DWP and HMRC.
*Perform both automated and manual pension benefit calculations.
*Draft and issue customer correspondence using the Electronic Document Management system (EDM).
*Support non-financial updates (e.g. address changes) and assist with checking work as experience grows.
*Collaborate with internal teams and external partners to deliver a comprehensive client service.
*Accurately log time and meet utilisation targets using the Virtual Office system.
The person:
*Some office-based experience, ideally within financial services or pensions, is preferred but not essential.
*Basic awareness or understanding of the pensions industry is beneficial.
*Strong numerical aptitude, demonstrated through academic or work experience.
*Proficient in Microsoft Word, Excel, and Outlook.
*Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
*High attention to detail and accuracy in both written and numerical tasks.
*Strong communication and interpersonal skills, both written and verbal.
*Positive, flexible, and proactive approach to learning and work responsibilities.
*Able to follow procedures, take ownership of tasks, and work effectively in a team.