Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in London Docklands.
About the Department/Team:
This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s.
Responsibilities:
The Engineer role encompasses elements of 2nd and 3rd line support within a customers location based in Dockside E16, London. You will need to be a seasoned and reliable professional with exceptional support skills to independently support our customer.
Primary Role Responsibilities:
*Manage and assist with IT service tickets.
*Independently resolve tickets and support other engineers ticket work.
*High level of technical knowledge in areas key to the company.
*Lead / role model -set a positive example in key technical expertise areas.
*Write high quality procedures and client communication.
*Manage project tickets - including planning, monitoring and completion.
Secondary Responsibilities and Tasks:
*Provide 2nd and 3rd line technical support to clients and Company’s staff.
*Act as an escalation point for customers and assist other colleagues in troubleshooting and resolution.
*Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA’s.
*Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
*Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
*Be available for ticket escalation and resolution.
*Resolve complex hardware/software tickets.
Required Skills
*IT MSP Experience Essential
*Ability to work in a corporate environment
*Experienced level 3 engineers
*M365 – including complex issues
*Laptop build
*Server 2016/2019 etc Group policy , AD, DNS (all the usual things you would need in business)
*Wireless and Network Management
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.