IT Support Specialist (2nd Line Support) - up to £28,000 + benefits
We’re looking for an IT Specialist to join a growing technology team supporting over 1,500 users across the UK. This is a hands-on role where you’ll provide 2nd line support, resolve complex technical issues and work closely with wider infrastructure and product teams.
What you’ll be doing*Providing 2nd line support via phone, email and face to face

*Troubleshooting hardware, software and Microsoft 365 issues

*Escalating and triaging complex incidents across technology teams

*Supporting IT projects and system improvements

*Maintaining knowledge base documentation

*Working to SLA targets within an ITIL-based support environment

What we’re looking for*Experience in a technical support or service desk role

*Strong Microsoft 365 knowledge

*Experience using ticket management systems

*Hardware and software troubleshooting skills

*Excellent communication and customer service

Nice to have*macOS support experience

*Microsoft Intune exposure

*ITIL Foundation or Microsoft certifications

Ready to apply?
Please apply with your latest CV.
Know someone who’d be great for this role? We offer a referral scheme, so feel free to get in touch.
Note: We aim to respond to every application, but due to volume this isn’t always possible. If you haven’t heard back within 7 days, unfortunately you haven’t been successful on this occasion. Please keep an eye on our website for future opportunities.