Due to the ongoing growth of the business, my client is looking for a full-time customer service agent to join the team in their Colnbrook office. You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.
Please note you must be able to drive for this position it also requires a 5 year checkable history and shift patterns of the following,
Hours - weekly shift patterns rotate on the below:
07:30-16:30
08:00-17:00
08:30-17:30
09:00-18:00
09:30-18:30
10:00-19:00
£23,000 - £26,000 per annum DOE
Job Overview:
- Excellent interpersonal and active listening skills.
- Clear communication skills and a strong command of the English language.
- Strong attention to detail.
- Ability to work well in a team.
- Multitasking skills and good organisational abilities
- Listen carefully and understand customers’ circumstances and needs
- Answering all customer queries/bookings via Phone, Email, and internet
- Be proactive in resolution of any queries, dealing with both internal and external customers
- To achieve your individual daily targets as set by the Customer Service Manager.
- Chasing delivery reports as to keep clients informed on their deliveries.
- General administrative tasks.
- Assist with receiving and processing shipments.
- Help with fulfilment projects.
- Flexible with in the future being on call (once trained up) - This is on a rota basis within the team.
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.