Desktop Support Engineer - Maidenhead - Service Desk Engineer


Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We’re looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting as an escalation point for our Service Desk Engineers.
Key Responsibilities:
*Deliver technical support to clients both on-site and remotely.
*Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently.
*Install, maintain, and troubleshoot hardware/software in line with company standards.
*Reconfigure systems and perform upgrades as required.
*Prioritise and respond to technical queries to meet KPIs and customer expectations.
*Log all activity in the CRM system following established procedures.
*Maintain accurate and up-to-date client site documentation.
*Participate in out-of-hours support on a rota basis.
*Uphold information security standards in line with our ISMS policies.
*Proactively develop your technical skills through self-study.
*Manage your support queue professionally, resolving calls in line with SLAs.
*Build strong relationships with clients and team members.
*Recommend improvements to client systems and services to enhance performance and service delivery.
Qualifications & Experience:
Essential:
*Proven experience as a Service Desk Engineer.
*Strong knowledge of Microsoft Windows Server/Desktop environments.
*Experience with Microsoft 365, Backup/DRaaS, Azure Active Directory & IaaS.
*Understanding of networking technologies (TCP/IP, Firewall, Routing/Switching).
*Excellent customer service and communication skills.
Desktop Support Engineer - Maidenhead - Service Desk Engineer
Desktop Support Engineer - Maidenhead - Service Desk Engineer
Desktop Support Engineer - Maidenhead - Service Desk Engineer
Desktop Support Engineer - Maidenhead - Service Desk Engineer