Assistant Manager – Jewellers
Location: Plymouth, Devon
Salary: DOE + Annual Performance-Related Pay (APRP)
Hours: Full-time, 39–41.25 hrs/week
Monday–Saturday: 8:45am – 6:00pm
Thursday: Early & late shift rotation (8:45am – 8:00pm)
Sunday: 10:15am – 4:30pm
Includes one full weekend off and one extra weekend day off roughly every 6 weeks; additional weekends off may be offered when possible.
Company Overview
We’re recruiting for a busy, award-winning jewellery retailer with multiple stores across the South of England. Known for exceptional customer service, fine jewellery, and trusted craftsmanship, the business provides a professional, supportive, and career-focused environment.
Staff are encouraged to develop skills, progress in their careers, and be involved in the creative side of the business, making this an excellent opportunity for ambitious retail leaders.
Role Overview
We’re seeking an experienced Assistant Manager with jewellery or watch retail experience to support the Store Manager in leading a high-performing, customer-focused store in Plymouth.
This is a hands-on, sales-driven role where you will:
*Lead by example on the shop floor
*Drive your ownpersonal sales performance
*Support and motivate the wider team to achieve targets
*Maintain the highest standards of visual merchandising and customer service
You will also help manage rotas, monitor KPIs, and support day-to-day store operations, ensuring the store performs at its best across sales, service, and presentation.
Key Responsibilities
*Support the Store Manager in daily store operations
*Lead by example to drive personal sales and team performance
*Motivate and develop the team to achieve sales targets and KPIs
*Maintain exceptional customer service and after-sales care
*Assist with staff training, coaching, and development
*Support rota planning and weekend cover
*Ensure stock control, security, and accurate stock management
*Maintain high standards of visual merchandising and store presentation
*Analyse sales figures, trends, and forecasts to maximise revenue
*Maintain and develop the customer database and client relationships
*Ensure store cleanliness, equipment maintenance, and operational standards
*Follow cash handling procedures and financial controls
*Support compliance with health & safety regulations
About You
You’ll have a proven track record in jewellery or watch retail management and a passion for luxury retail and team development.
Key requirements:
*Previous retail sales management experience, ideally in jewellery or watches
*A strong work ethic with customer service at the heart of everything you do
*An exceptional personal sales record and the ability to inspire and develop a sales team
*Experience working with KPIs and driving sales performance
*Excellent communication, organisational, and problem-solving skills
*Hands-on, professional, and customer-focused with a passion for luxury retail
*Ability to prioritise tasks and delegate effectively
Benefits & Opportunities
*Competitive salary DOE + Annual Performance-Related Pay (APRP)
*Full JET (Jewellery Education Training) – industry-recognised qualification
*29 days annual holiday including bank holidays
*Workplace pension
*Supportive, friendly team environment
*Ongoing training, development, and career progression
*Opportunity to work within an established and respected jewellery retailer