We’re looking for an ambitious Customer Service Team Leader to help drive a high-performing, customer-focused support function. In this role, you’ll lead from the front, creating a proactive, solutions-led culture where strong communication, accountability, and teamwork are key.

You’ll support and develop a team of advisors, ensuring enquiries are handled efficiently while maintaining excellent customer experiences and strong commercial awareness. Working closely with leadership, you’ll help embed clear standards, motivate the team to achieve targets, and encourage confident decision-making that benefits both customers and the business.

This is a fantastic opportunity for someone who enjoys developing people, thrives in a fast-paced environment, and wants to play a key role in shaping a motivated and collaborative team.

Key Responsibilities
*Lead and develop the customer support function to ensure consistent delivery of high-quality, commercially focused service and strong client outcomes.
*Champion a proactive, conversation-led approach to customer engagement, positioning phone communication as the primary channel for enquiry handling, relationship development, and conversion.
*Foster a results-driven team environment that emphasises accountability, responsiveness, and a clear understanding of individual contribution to business performance.
*Monitor and drive team performance across key metrics including enquiry handling, conversion, revenue generation, customer experience, and overall operational success.
*Provide leadership and guidance to team supervisors, strengthening their management capability and supporting them in coaching, motivating, and developing their teams.
*Define and maintain clear expectations around service quality, performance targets, and decision-making responsibilities.
*Promote strong collaboration between the customer service function and wider internal teams while maintaining productive working relationships with external stakeholders.
*Ensure performance targets are clearly communicated and embedded within the team culture.
*Identify room for improvement within the team and implement development plans to maintain service standards and support ongoing team growth.

What’s on Offer
*A supportive, people-focused culture
*Clear performance expectations and development pathways
*Regular salary reviews
*Opportunities for progression within a growing organisation
*27 days annual leave
*Private Healthcare
*EAP access
*Salary sacrifice scheme
*Day off for your birthday

If you’re driven, resilient and ready to lead from the front, we’d love to hear from you!

Contact us via email at