Reed Business Support in Bath is delighted to be working in conjunction with a market leading business in their search for a Sales Support Administrator.
Our client is looking for a proactive and customer-focused individual to join their vibrant Sales Support Team.
If you thrive in a busy environment and enjoy supporting customers from their very first enquiry through to the final payment stage, this could be the perfect role for you.
Salary: up to £30,000 + benefits
Monday to Friday – 8.30am – 5pm
About the Role
As a Sales Support Administrator, you will play a key part in delivering an exceptional customer experience. Your responsibilities will include:
*Handling customer orders via telephone, email, and website, entering details accurately into our order management system
*Ensuring orders progress smoothly through internal processes and updating the management system at each stage
*Communicating with customers to keep them informed about their orders
*Liaising with delivery partners to co-ordinate despatch and resolve any delivery-related questions
*Proactively identifying and resolving order, stock, or delivery queries
*Updating internal systems promptly and accurately
*Working closely with our Warehouse Team to ensure seamless fulfilment
What they are looking for
*A genuine enjoyment of working in a fast-paced environment
*A positive, customer-focused attitude
*Strong organisation, motivation, and excellent communication/telephone skills
*The ability to prioritise tasks and manage a varied workload
*Confidence when speaking with customers and the ability to remain calm under pressure
*Strong problem-solving skills and the ability to resolve queries efficiently
*The capacity to retain key information such as company terms and conditions, and apply this knowledge when assisting customers
*A minimum of 4 years’ experience within an office-based customer service role
If you would like to apply for this brand new role, please click ’apply’ and send your cv to