Job title: Construction Account Handler
Salary: £35,000 - £45,000
Location: Essex. Hybrid - (3 days per week in office)
PURPOSE OF ROLE
To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.
RESPONSIBILITIES
*Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.
*Process new business, mid-term adjustments, cancellations, and endorsements efficiently.
*Maintain accurate client records and documentation using the Acturis system.
*Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.
*Support risk management advice and ensure compliance with regulatory requirements.
*Contribute to client retention through proactive service and relationship management.
*Assist with claims notifications and coordination where required.
DAY-TO-DAY
*Reviewing and updating client policies on Acturis.
*Responding to client emails and calls regarding coverage, premiums, or alterations.
*Preparing renewal submissions and negotiating terms with insurers.
*Handling administrative tasks such as document preparation, data entry, and filing.
*Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes.
EXPERIENCE
*Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.
*Strong client management background with a focus on administrative processing and service delivery.
*Knowledge of the construction/commercial sector and associated risks (essential).
*Experience using the Acturis insurance broking system (highly desirable).
*Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers’ liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks.
SKILLS
*Excellent organisational and administrative skills with high attention to detail.
*Strong communication and interpersonal abilities for client-facing interactions.
*Proficient in Microsoft Office and insurance systems (Acturis experience preferred).
*Ability to prioritise workload in a busy environment.
*Proactive, customer-focused mindset with problem-solving capabilities.
*Knowledge of FCA regulatory standards and insurance principles.
If you have the relevant experience or know someone that does, please contact Glenn Youens on or email