Are you looking for a hands-on role with a clear path to Store Manager?
Assistant Manager - Flooring & Carpets (Southborough)
Full-time | £34,000 + benefits | Career progression to Store Manager
About Us
We’re a friendly, family-run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we’re looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role.
The Role
This is a varied, customer-facing role supporting the Store Manager in the day-to-day running of the shop and operations.
You will:
*Supervise the Retail Assistant and provide cover
*Plan the fitting schedule and manage fitters and subcontractors
*Visit customers’ homes to offer flooring advice (training provided)
*Help customers make informed product choices
*Handle customer complaints professionally
*Ensure smooth day-to-day store operations
*Support the Operations Manager with insights and analysis
*Attend networking events and exhibitions to help drive growth
What We’re Looking For
*No flooring experience required - full training provided!
*Strong organisational skills and attention to detail
*Experience supervising staff
*Calm, professional approach
*Excellent customer service skills
*Good IT proficiency (Excel, Word, Outlook)
*QuickBooks experience (advantage)
*Full driving licence
Why Join Us?
*Salary: £34,000 (review after probation and annually)
*Hours: Monday-Friday + two Saturdays per month
*Location: Southborough with occasional travel
*Clear career progression to Store Manager
*Benefits: paid lunch breaks, private medical insurance (after probation), staff discount, pension scheme, 28 days’ holiday (incl. bank holidays), birthday off every year
How to Apply
If you’re looking for a role where you can build a long-term career in a supportive family business, apply with your CV today.