The role will require excellent communication and computer skills. Managing administration and day to day operations of student accommodation.
*Manage all new and renewal contracts. Chase students and any other parties involved as required. Take payments.
*Take deposits and maintain deposit scheme.
*Chase for guarantors if required.
*Keep spreadsheets updated on a regular basis.
*Manage internet facilities.
*Complete room and kitchen checks.
*Send reminders and communications to all students.
*Maintain efficient records of all payments made and received.
*Manage check in and check out process for all students.
*Make a note of any maintenance work required and communicate to caretakers.
*Manage all marketing/promotions required to fill rooms each year.
*Respond to email enquiries and new student requests within 48 hours.
*Monitor utility costs and review as and when necessary.
*Ensure all utilities are working correctly, contact relevant company/individual to get it working as quickly as possible. Ensure all contact details are up to date.
*Manage checkouts and Damages deposit scheme. Organise refunds.
*Attend open days as and when required.
*Obtain feedback, in order to resolve issues and retain students.
*Previous lettings experience would be useful.