Operations Centre Manager
Stowmarket
Monday-Friday- Onsite
Up to £40,000pa

We are seeking an energetic and commercially minded Operations Centre Manager to lead the daily operation, development, and strategic progression of a modern Innovation Centre. The role combines facilities management, tenant engagement, business support, project development, and community-building across a high growth environment.
The postholder will ensure excellent service delivery for all tenants, visitors, and partners, maintaining the hub’s operational standards, supporting contract management, and contributing to the wider innovation, enterprise, and skills strategy.
The role includes promoting occupancy, negotiating lease and hire agreements, resolving tenant issues, and managing events, workshops, and business programmes. You will also work closely with the finance and operational teams to support the site’s commercial performance.

Training Period
Prior to the centre’s opening (April 2026), you will complete training days across other operational sites to gain insight into processes, systems, and best practice.

About You

You will excel here if you:*Enjoy being part of a high performing, collaborative team
*Are curious, eager to learn, and interested in business development
*Have strong problem-solving ability and enjoy creating solutions
*Remain confident and communicative under pressure
*Are self-driven, organised, and comfortable managing your own workload
*Are proactive, commercially minded, and enjoy achieving targets
*Appreciate community-building and celebrate the success of others
*Thrive when managing multiple projects
*Build and maintain excellent relationships with stakeholders

Principal Duties

1. Property & Operations Management*Oversee daily site operations and ensure high-quality service delivery
*Act as the main point of contact for tenants
*Lead on compliance including health & safety, routine maintenance, and contractor management
2. Business & Community Engagement*Build partnerships with local stakeholders and industry leaders
*Promote the centre as a hub for innovation and business growth
*Organise events, workshops, networking sessions, and community outreach
3. Financial & Commercial Operations*Manage budgets and operational expenditure
*Negotiate tenant leases and agreements
*Drive opportunities for revenue generation and efficiency
4. Marketing & Digital Presence*Create and manage digital content for social media
*Lead marketing campaigns promoting centre services and business support
*Raise the visibility of the centre and its activities

Other Information*The postholder is an emergency keyholder and must live within reasonable distance
*Some travel to meetings/events is required
*Occasional out?of?hours work may be needed