Senior UX Designer - Vice President
210718863
T14:30:05+00:00
London
User Experience Design
Full time
Are you passionate about creating compelling B2B products and services? At JP Morgan Chase, you’ll have the opportunity to shape new ventures and drive user satisfaction through delightful digital experiences. Our business accelerator teams are at the forefront of product innovation, working with diverse professionals to build solutions that matter. We value intellectual curiosity, collaboration, and a customer-centric mindset. If you thrive in a fast-paced environment and want to make a real impact, this is the place for you.
Job Summary:
As a UX Designer in the Digital team within the business accelerator, you will design, build, and manage new B2B products and solutions that put customers first. You’ll work alongside designers, user researchers, product managers, and engineers to create end-to-end experiences. Your role will focus on experience design for digital products and services, balancing strategy, user research, and visual design. You will help foster a collaborative, customer-focused culture and drive innovation across the organization.
Job Responsibilities:
Drive product design excellence, balancing craft with business impact and upholding quality and consistency in design deliverables

Define and create complex end-to-end products and services from concept to launch

Deliver design artifacts across all project phases, including concept development, production, and documentation

Lead and support user research initiatives, stakeholder engagement, and design workshops

Advocate for customer-centric design using insights and data to inform user experiences

Partner with the design system team to represent customer and business needs

Collaborate with other disciplines to provide feedback and context for design and research

Present and communicate design work and recommendations to stakeholders across the organization

Manage stakeholders, resolve issues affecting design quality, and identify opportunities for innovation

Mentor and support designers, fostering best practices and methodologies

Champion a collaborative, customer-focused design culture within the organization
Required Qualifications, Capabilities, and Skills:
Proven experience in hands-on product design roles, demonstrating craft and problem-solving in end-to-end environments

Strong portfolio showcasing UX processes such as user journeys, wireframes, prototypes, user research, and usability testing

Experience using data and customer insights to inform design decisions

Effective communication of design solutions and ability to articulate the value of design in product development

Awareness and practical understanding of current technologies relevant to digital experiences

Ability to develop and sustain cooperative working relationships with peers, managers, and stakeholders

Proficiency with modern design systems, prototyping software, and design tools (Figma preferred)

Comfortable prototyping and designing at different levels of fidelity

Thrives in a fast-paced, collaborative, cross-functional environment

Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience
Preferred Qualifications, Capabilities, and Skills:
Experience working on complex B2B/SaaS/enterprise tools
Experience with Atlassian suite (Jira & Confluence) is desirable

Experience with B2B applications preferred
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.