IT Support Technician required for my client based in Banbury for a permanent role.


This is an onsite role. Usual hours are 9am-5.30pm with some flexibility required e.g. 8am-4.30pm


Salary approx. £28-32k DOE + bonus


You will be joining established in-house IT team providing 1st & 2nd IT support to staff across multiple offices.


You will be working as part of a small, friendly IT team supporting users, maintaining systems, and helping deliver technology improvements across the business.


Key Responsibilities
*Provide IT support to users across multiple offices
*Manage and resolve support requests through the helpdesk system
*Troubleshoot hardware, software, and network issues
*Liaise with external suppliers and support providers when required
*Assist with maintaining network, device and system security
*Support staff with training and guidance on IT systems
*Contribute to IT projects and continuous improvement of systems


About You
*Minimum 2 years’ experience in an IT support role
*Strong problem-solving and troubleshooting skills
*Excellent communication and customer service skills
*A proactive and team-focused approach
*Strong attention to detail
Relevant qualifications such as CompTIA A+, Microsoft certifications, or HNC/HND in IT would be beneficial.


Technical Experience
*Microsoft 365 administration (Exchange Online, SharePoint, Teams)
*Intune / Endpoint Manager
*Azure AD / Entra ID
*Multi-Factor Authentication and Conditional Access
*Cloud-based systems and security tools
*Cloud telephony systems


About the Team
You will join a small, collaborative IT team responsible for supporting users, maintaining systems, and delivering technology improvements across the organisation. The team is focused on providing excellent service while continually improving systems and processes.