Business Analyst – CRM Transformation – Newcastle
12 month fixed term contract




We’re looking for a Business Analyst to play a key role in the selection and implementation of a new CRM platform, while helping modernise business systems across a commercially focused organisation.
You’ll act as the bridge between IT and Commercial teams (Sales, BD, Marketing)—translating operational needs into practical technical solutions that improve how the business works.
This is a hands-on transformation role, ideal for someone who enjoys analysing legacy systems, improving processes, and delivering meaningful system change.


What you’ll be doing
*Analysing existing CRM and business systems (on-prem and cloud)
*Gathering requirements and producing clear documentation and process maps
*Supporting the selection and implementation of a new CRM platform
*Acting as the link between business stakeholders and technical teams
*Supporting configuration, testing, training and rollout of new systems
*Identifying opportunities for automation, reporting and process improvement
*Working with external technology partners to deliver solutions


What we’re looking for
*Proven experience as a Business or Systems Analyst
*Experience working across technical teams and non-technical stakeholders
*Strong requirements gathering, process mapping and documentation skills
*Experience delivering projects in Agile and/or Waterfall environments
*Knowledge of CRM platforms (Salesforce experience a plus)


Nice to have
*Experience with Power BI or reporting tools
*Exposure to data integrations, workflow automation, or SQL
*Familiarity with SharePoint or enterprise collaboration tools
*Experience in engineering, manufacturing or regulated industries


Additional information
*Flexible working with occasional out-of-hours implementation work
*Remote access capability when required
*Ability to obtain security clearance due to the nature of the work