Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex.
What the Job Will Be Doing*Delivering a high-quality, customer-focused housing management service to a defined patch of residents
*Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support
*Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery
*Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches
*Preparing documentation for legal or enforcement action where required
*Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments
*Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved
*Liaising with income, support, and property teams to provide a coordinated service to residents
*Providing welfare benefits advice and signposting residents to support services to sustain tenancies
*Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales
*Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders
What You Will Need*Experience in tenancy management, housing management, or income management
*Knowledge of housing legislation, tenancy management practices, and welfare benefits
*Experience managing rent arrears and supporting tenancy sustainment
*Experience investigating anti-social behaviour or tenancy breaches
*Ability to prepare documentation and support legal or enforcement processes
*Strong communication and interpersonal skills with the ability to handle challenging situations
*Customer-focused approach with the ability to work independently and as part of a team
*Good organisational skills and the ability to manage a varied caseload and competing priorities
*IT proficiency including Microsoft Office and housing management systems
*Full driving licence and ability to travel across the borough
Desirable:
*Professional housing qualification (e.g. CIH) or willingness to work towards
*Experience of court processes, mediation, or negotiation
*Knowledge of housing maintenance and estate management practices