Customer Business Service Officer
Salary: £14.02
Contract Type: Temporary (Maternity cover/ongoing)
Location: Coventry CV1, by train station – Hybrid. Majority of the job is working from home but you will be required to come into the Coventry office when needed.


Reed are representing a national public service organisation that supports children and families. They are looking for extra staff to join their Business Service team in Coventry


About the role
This role supports the team with important administrative tasks.

You will help keep support cases moving, support staff, and make sure information is recorded correctly.
What you will do
*Set up, update and close cases in the system.
*Check information is correct and follow up on anything missing.
*Send letters and information packs to service users.
*Share information with courts, solicitors, local authorities and other partners.
*Help with reception duties and answer calls.
*Support the team with booking meetings, keeping records up to date, and organising rotas.
*Order office supplies and keep track of stock.
*Raise purchase orders and help with simple finance tasks like petty cash and travel claims.
*Provide basic IT help to new staff.
*Keep the office tidy, safe and welcoming.
What our client is looking for
*Someone well-organised with good attention to detail.
*Confident using Microsoft Word, Excel and Outlook.
*Good written and verbal communication skills.
*Able to manage different tasks and work to deadlines.
*A team player who can also use their own initiative.
*Professional, calm, and able to deal with sensitive information.
*Understanding of confidentiality, data protection and equality.
*NVQ2 (or willing to work towards it).


Free car parking.


Apply today and a Reed representative will guide you through the next steps of your application.


Interview process: 1 x face to face interview (with Reed – 1 x MS Teams Call/interview with Client