A global Japanese financial institution is seeking an IT Helpdesk Engineer in London.
In this role, you will be responsible for providing high-quality 1st and 2nd line technical support to employees across EMEA region, ensuring a smooth and reliable digital experience.
The ideal candidate should have experience in desktop support or IT helpdesk within the financial industry.


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ELIGIBLE APPLICANTS:
*(O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, Freelance
*(X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: hybrid (1day WHF)
VISA SUPPORT: No
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TYPE: Temp (Potential for permanent)
WORKING HOURS: Shift, 35hours per week (within 07:00 - 18:00), Monday to Friday
SALARY: £39 level annual leave
START: ASAP
LOCATION: London


IT Helpdesk Main Responsibilities:
*Provide 1st and 2nd line IT support to end users across EMEA for Windows devices, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals via onsite and remote support
*Perform device management and IT operations including imaging, workstation setup, patching, application deployment and hardware refresh
*Monitor and maintain laptops, printers and other critical devices, logging and escalating issues where necessary
*Manage endpoint patching and configuration via SCCM or equivalent tools while maintaining IT asset records and ensuring security compliance
*Act as a point of contact via Tech Bar and remote support channels, managing incidents and service requests through the ITSM platform
*Collaborate with internal teams and vendors to troubleshoot and resolve technical issues
*Support IT projects and contribute to documentation, knowledge articles, training and continuous service improvement


IT Helpdesk Ideal Candidate:
*Experience in desktop support or IT helpdesk within the financial industry
*Business level fluency in English
*Some understanding of Japanese culture and Japanese language would be advantageous


** All applicants for the IT Helpdesk must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.