Pay: £13.47 per hour
Contract: Temporary, Ongoing
Location: Leicester
Working Pattern: Full-time / Office-based
We are looking for an organised, customer-focused Administrative Support Officer to join our Adult Learning service. This role is perfect for someone who thrives in a busy environment, enjoys helping learners, and has strong administrative and IT skills.
You will play a key role in ensuring that learners, curriculum teams, and centres receive an efficient, accurate, and welcoming service.
Key Responsibilities
Customer Service & Learner Support
*Act as the first point of contact for learners and visitors—both in person and by phone.
*Provide high-quality Information, Advice and Guidance (IAG) to help learners find the right courses or signposting to alternative provision.
*Enrol learners onto Adult Learning courses in line with ESFA guidelines.
*Support curriculum teams with classes, enrolment events, and centre activities.
Administration & Hub Expertise
*Serve as a subject expert in key operational areas within the Hub, including:
*Enrolments, data collection, and customer service
*Data and accreditation
*Finance and procurement

*Use internal systems confidently, including:
*Oracle Fusion (Finance & Procurement)
*ProSolutions

*Handle routine enquiries, make outbound calls to resolve queries, and ensure a high level of customer care.
*Support the delivery of exams, including invigilation duties and preparation of materials in line with awarding body requirements.
*Register learners, process exam paperwork, and claim certificates accurately.
*Ensure all exam administration complies with awarding body guidelines.
*Accurately input, update, and maintain information on the Management Information System (MIS).
*Extract and manipulate data to support reporting and service delivery.
*Process financial transactions using Oracle Fusion.
*Manage invoices, timesheets, tutor pay claims, and resolve basic queries.
*Maintain centre stock by re-ordering essential supplies as required.
General Administration
*Arrange meetings, take minutes, and handle day-to-day administrative tasks.
*Follow policies, procedures, and ensure compliance with Equal Opportunities.
*Support wider service needs, including travelling to other sites if required.
*Maintain confidentiality and ensure information is handled securely.
*Assist with routine data collation for internal processes and reporting.
About You
We are looking for someone who is:
*Highly organised with excellent attention to detail.
*Confident using IT systems, particularly finance and MIS platforms.
*A strong communicator with great customer service skills.
*Able to work flexibly in a busy environment.
*Comfortable engaging with learners from all backgrounds.
*Positive, proactive, and able to work independently or as part of a team.