Customer Support Specialist
Full time
Staffordshire (hybrid working available after probation)
£24,570 basic + uncapped commission

A well-established and award-winning financial services company are currently recruiting for a Customer Support Specialist to join their small operation in Staffordshire. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping customers find practical solutions.

The position requires a professional, empathetic approach combined with the confidence to manage challenging conversations. This is a challenging but rewarding position where no two conversations are the same.

Our client partners with public sector organisations across the UK and is recognised for delivering high-quality, compliant services. They offer a supportive and structured working environment, comprehensive training, and opportunities for career development.

Purpose of the Job The Customer Support role will be a focal point of contact for both inbound and outbound customer enquiries. Working as part of a dedicated and passionate team, you’ll share best practices and collaborate with each other to develop yourself as a problem solver and confidant to customers discussing sensitive issues.

Key Responsibilities
*Handle a range of inbound and outbound phone calls
*Expertly navigate conversations surrounding individual’s personal finances and sensitive personal situations
*Build rapport, show empathy and tailor conversations to each individual
*Aim for first-call resolution and work towards individual and team targets

Desired Skills and Experience
*A confident communicator with an approachable and adaptable manner
*Approaches every interaction with empathy and without judgement, understanding that each customer’s situation is unique.
*A minimum of 12 months call centre experience
*IT literate with confidence using IT systems
*Resilient, assertive and professional in manner

Benefits
*Hybrid working model upon probation completion
*25 days holiday plus bank holidays
*Social events throughout the year
*Free secure parking onsite
*Company sick pay scheme and mental health champions

If you’re ready to take the next step in your career, we’d love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.