2nd Line IT Support Engineer
other jobs Digital Waffle
Added before 7 Days
- England,West Midlands,Birmingham
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
Job Title: Level 2 Support Engineer
Salary: £30,000 - £35,000
Birmingham, Full-time - Hybrid
I’m currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies.
You’ll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms.
Key Responsibilities
*Provide Level 2 support across IT infrastructure and cloud services
*Support and manage Microsoft 365 environments
*Assist with endpoint and device management via Intune
*Manage identity and access using Entra ID, MFA and conditional access
*Configure and maintain Veeam Backup & Replication
*Support virtualisation platforms (Hyper-V and/or VMware)
*Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
*Assist with patching and infrastructure updates
*Provide remote troubleshooting for technical incidents
*Maintain clear technical documentation
*Manage incidents and requests within an ITSM ticketing system
Required Skills & Experience
*Microsoft 365 administration (including Defender, Intune, Entra ID)
*Experience with Veeam Backup & Replication
*Virtualisation experience (Hyper-V and/or VMware)
*Experience supporting Remote Desktop Services or Azure Virtual Desktop
*Strong troubleshooting experience across infrastructure environments
Networking fundamentals, including:
*TCP/IP
*DNS & DHCP
*VLANs & VPNs
*Active Directory
*SFTP
*Understanding of SAN storage concepts
*Experience working with ITSM ticketing systems in high-volume environments
*Strong communication skills when working with both technical and non-technical users
What We’re Looking For
*A proactive problem-solver who enjoys diagnosing technical issues
*Someone comfortable working in a fast-paced support environment
*Strong documentation and communication skills
*A team player who enjoys learning new technologies
Salary: £30,000 - £35,000
Birmingham, Full-time - Hybrid
I’m currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies.
You’ll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms.
Key Responsibilities
*Provide Level 2 support across IT infrastructure and cloud services
*Support and manage Microsoft 365 environments
*Assist with endpoint and device management via Intune
*Manage identity and access using Entra ID, MFA and conditional access
*Configure and maintain Veeam Backup & Replication
*Support virtualisation platforms (Hyper-V and/or VMware)
*Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
*Assist with patching and infrastructure updates
*Provide remote troubleshooting for technical incidents
*Maintain clear technical documentation
*Manage incidents and requests within an ITSM ticketing system
Required Skills & Experience
*Microsoft 365 administration (including Defender, Intune, Entra ID)
*Experience with Veeam Backup & Replication
*Virtualisation experience (Hyper-V and/or VMware)
*Experience supporting Remote Desktop Services or Azure Virtual Desktop
*Strong troubleshooting experience across infrastructure environments
Networking fundamentals, including:
*TCP/IP
*DNS & DHCP
*VLANs & VPNs
*Active Directory
*SFTP
*Understanding of SAN storage concepts
*Experience working with ITSM ticketing systems in high-volume environments
*Strong communication skills when working with both technical and non-technical users
What We’re Looking For
*A proactive problem-solver who enjoys diagnosing technical issues
*Someone comfortable working in a fast-paced support environment
*Strong documentation and communication skills
*A team player who enjoys learning new technologies
Job number 3533341
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Digital Waffle
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Founded in 2018, Digital Waffle specialises in finding the best Tech, Digital & Marketing talent across the UK, EU & USA. Our mission is simple, recru...