Title - Property Management Accounts System - Helpdesk Analyst
Location - London
£40k - £45k
Plus bonus


The role:


Provide quality support for for our property asset management system whilst continually strive to improve customer relations, customer satisfaction, and focus on customer needs.


Duties


*Provide clients with application support by guiding them through problem- solving steps and when necessary, utilising remote desktop support tools to resolve issues.
*Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised
*Manage and prioritise support tickets based on urgency and impact.
*Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support.
*Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers.
*Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager


Requirements
*An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues.
*Anticipate and understand customer needs.
*Awareness of all relevant issues and their priorities.
*Solid planning, scheduling, monitoring and reporting skills
*Proficiency in Microsoft Office Suite.
*An understanding of Microsoft SQL Server


Why should you work for this company?
*A great opportunity for a Property Accountant seeking a more technical role
*Casual dress code!
*Enhanced benefits available


Interview process:
*Two stage process
*1st stage on Teams/Zoom
*2nd stage held face to face in the office


If you would like further information on this opportunity please apply online with your updated CV.