Our global client is seeking an experience Sales Support/Customer Service candidate for a 12 month maternity leave. The role would be supporting the sales team and the customers of this growing & highly successful company.
In the Sales Support role you will:
*Deal with incoming customer and sales enquiries positively and speedily, to ensure that the maximum possible progress to orders received
*Be the first point of contact and to assist Key account managers/ Area Sales Managers within the division
*Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
*Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
*Proactively follow-up and close repeat orders for production projects and for other projects as directed
*Become competent in all working practices of the company and assist in the smooth running of customer support
*Maintain the projects in line with company rules and provide accurate forecasts with the information available
The Person
*Experience in a similar sales support/customer service environment ideally
*Strong attention to detail
*Adaptable, professional and courteous telephone manner
*Excellent communication skills
*Enthusiastic and confident approach
*Knowledge of salesforce or other CRM’s is advantageous
*Ability to multi-task
*Intermediate IT Skills- Microsoft Excel, Word and PowerPoint
Benefits:
*Private Healthcare
*Pension contributions up to 8%
*25 days annual leave
*Cycle to work scheme
*Employee Assistance Programme
*Life Assurance of 4 x annual salary
*Volunteering day allowance of one day a year
*Free water, coffee and fruit
*Parking on company premises
*Multiple company-funded activities throughout the year
*Mix of office and home office
*Flexible work times possible outside of core hours