2nd Line IT Engineer
other jobs Context Recruitment Limited
Added before 6 Days
- England,London,City of London
- Full Time, Permanent
- £35,000 - £38,000 per annum
Job Description:
2nd Line Engineer - Growing Managed Services Provider
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We’re working with a fast-growing Managed Services Provider that is expanding its technical support function. They’re seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
*Provide high-quality 2nd line support across a broad customer base
*Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
*Handle escalations from the 1st Line team and take ownership of more complex incidents
*Support project delivery, migrations, and infrastructure improvements
*Maintain accurate documentation and contribute to internal knowledge sharing
*Deliver remote and occasional on-site support when required
Required experience:
*Strong experience with the Microsoft ecosystem, including:
*Microsoft 365 administration
*Azure AD / Entra ID
*Windows Server (2016/2019/2022)
*Exchange Online, SharePoint Online, Teams
*Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
*Experience working within an MSP or multi-customer environment
*Confident troubleshooting hardware, software, and cloud-based issues
Highly Beneficial:
*Exposure to Google Workspace
*Experience supporting macOS devices
*PowerShell or other scripting knowledge
*Familiarity with RMM/PSA tools
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK.
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We’re working with a fast-growing Managed Services Provider that is expanding its technical support function. They’re seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
*Provide high-quality 2nd line support across a broad customer base
*Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
*Handle escalations from the 1st Line team and take ownership of more complex incidents
*Support project delivery, migrations, and infrastructure improvements
*Maintain accurate documentation and contribute to internal knowledge sharing
*Deliver remote and occasional on-site support when required
Required experience:
*Strong experience with the Microsoft ecosystem, including:
*Microsoft 365 administration
*Azure AD / Entra ID
*Windows Server (2016/2019/2022)
*Exchange Online, SharePoint Online, Teams
*Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
*Experience working within an MSP or multi-customer environment
*Confident troubleshooting hardware, software, and cloud-based issues
Highly Beneficial:
*Exposure to Google Workspace
*Experience supporting macOS devices
*PowerShell or other scripting knowledge
*Familiarity with RMM/PSA tools
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK.
Job number 3534857
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Company Details:
Context Recruitment Limited
Context Recruitment is a privately owned, boutique information technology recruitment agency focused on delivering a premium service. We are providers...