Job Title: Planning Administrator
Location: Exeter
Hours: 37 hours per week, Monday – Friday 9:00 – 17:00
Contract Length: ASAP – end of June 2026
Pay Rate: £13.83

About the Role

We are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process, helping to reduce missed appointments and support the delivery of an efficient, customer-focused service.
This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers.

Key Responsibilities *Processing no-access repair cases on Civica from start to finish with accuracy
*Working closely with Customer Services, Enforcement, Housing, and Planning teams
*Providing general administrative support to the Planning team
*Understanding and applying legislation relating to no-access repairs
*Keeping system and process knowledge up to date and compliant
*Checking and updating customer contact details and investigating booking issues
*Delivering a high-quality, customer-focused service
*Producing daily reports on no-access KPIs and identifying trends using Microsoft Excel
*Confidently engaging with customers and internal stakeholders regarding access for repairs
About You
The successful candidate will have:
*Strong administrative experience
*Excellent attention to detail
*Previous data entry experience
*Customer service experience
*Clear and confident verbal and written communication skills
*The confidence to have open and professional conversations with customers and colleagues
*Experience using a range of IT systems, including Outlook, Excel, and Microsoft Teams