As a Customer Operations Coordinator, you will be responsible for supporting the efficient delivery of customer service activities within the FMCG sector. This role requires a detail-oriented individual who can effectively manage tasks and ensure a seamless customer experience.
Client Details
The company is a well established organisation within the FMCG industry, recognised for its commitment to delivering high-quality products and excellent service. Operating within a collaborative and supportive environment, the company provides a stable and rewarding workplace for its employees
Description
*Manage customer orders and ensure accurate processing within specified timelines.
*Coordinate with internal departments to resolve customer queries and issues efficiently.
*Maintain and update customer records to ensure accuracy and compliance.
*Monitor and track order statuses, ensuring timely communication with customers.
*Support the preparation of reports and documentation for internal and external stakeholders.
*Assist in identifying process improvements to enhance customer satisfaction.
*Ensure alignment with company policies and industry standards in all activities.
*Provide general administrative support to the customer service team as required.
Profile
A successful Customer Operations Coordinator should have:
*Previous experience in a customer service or operations role, ideally within the FMCG sector.
*Strong organisational and multitasking skills to manage multiple priorities effectively.
*Proficiency in using relevant software and tools for order management and communication.
*Excellent communication skills, both written and verbal, to liaise with customers and teams.
*A proactive and solution-oriented approach to problem-solving.
*Attention to detail to ensure accuracy and compliance in all tasks.
Job Offer
*Competitive salary .
*Opportunity to work in a reputable organisation within the FMCG industry.
*Supportive company culture with opportunities for growth and development.
*Comprehensive benefits package to enhance work-life balance.