Job Title: Senior Principal Consultant – Solution Architect - Service Now
Job Type: Contract (Inside IR35)
Duration: 6 months
Job Summary:


In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams
Responsibilities
*Provides technical leadership to the team
*Creates and maintains a detailed view of the existing architecture
*Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
*Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
*Ensures technical governance process and policies are being adhered to.
*Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
*Creates and maintains a detailed view of integrations
*Creates and maintains a Technical Implementation Roadmap.
*Resolves technical escalations, including responding to defects
*Participates in process workshops
*Works closely with client enterprise architecture team and client ServiceNow Teams
*Periodically Reviews Configuration to ensure Platform health
*Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
*Reviews design and code per sprint to ensure quality
*Provides hands on assistance with the detailed design and implementation approach of selected projects.
*Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
*Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
*Assists in migrating configuration across instances
*Support COE in continuous development of training paths for professional advancement.
*Contribute to ongoing definition of best development and solution practices.
*Lead training workshops as means to spread experiences gained across the practice.




Qualifications we seek in you!
Minimum Qualifications / Skills
*Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM).
*Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage.
*Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features.
*Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
*Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery.
*Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects.
*Experienced in enabling new features as ServiceNow introduces them.
*Continuously upskill knowledge on ServiceNow features released with each update and patch.
*Ensure designs align with business requirements, maintainability, performance, and overall instance health.
*Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
*Excellent communication skills for client-facing roles.


Preferred Qualifications/ Skills
*B.Tech / MCA / M.Tech / BSc (Computer) / B.E.
*ServiceNow – Certified System Administrator (CSA)
*Experience on ServiceNow – CSM would be preferred