We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.
Key Responsibilities
*Provide L1/L2 desktop and application support to traders and other front-office users
*Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware
*Support and maintain trading turrets, dealer boards, and voice systems
*Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues
*Assist with market data add-ins (Bloomberg API, ICE, CME add-ins)
*Manage incident tickets and escalate where appropriate
*Perform desktop builds, upgrades, and deployments using enterprise tools
*Support trading floor moves, device rollout projects, and hardware refresh plans
*Work closely with infrastructure, network, app support, and dev engineering teams
*Participate in shift patterns or on-call rotations as needed
*Ability to create clear KB documentation
Required Skills & Experience
*2-5+ years’ desktop or trade-floor support experience
*Strong understanding of Windows OS, Active Directory, Microsoft 365
*Advanced Excel debugging including formula tracing, named ranges, dependency checking
*Ability to communicate effectively with front-office users
*Experience in a financial services or fast-paced trading environment
*Basic understanding of ITIL processes
Desirable Skills
*Familiarity with Excel-based pricing models used in front-office teams
*Turret / voice trading systems (Cloud9)
*SCCM/Intune
*PowerShell scripting
*Basic networking (DHCP, DNS, VLANs)
*Understanding of equities, FX, fixed income, or derivatives workflows
*ITIL Foundation
*SQL query building basic level
Personal Attributes
*Calm, confident, and solution-driven
*Strong attention to detail
*Excellent communicator, especially under pressure
*Proactive, resourceful, and able to prioritise effectively
*Comfortable supporting demanding front-office stakeholders
To find out more about Huxley, please visit www.huxley.com
Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales