People Manager – High Street Retail
Location: Shirley, Solihull
Employment Type: Full-Time
Salary: £32,000
Hours: 40 hours per week, including weekends and public holidays
Shifts: 7:30am – 5pm & 11:00am – 8:30pm
About the Role
We’re looking for an experienced and hands-on People Manager to take ownership of daily operations within our busy high street store. Serving a diverse local community, our store offers a broad range of ambient, fresh, and frozen products. This role is ideal for someone who thrives in a fast-paced retail environment and is passionate about customer service, team leadership, and operational excellence.
Key Responsibilities
Operational Leadership
*Oversee the smooth running of day-to-day store operations, ensuring a clean, safe, and fully compliant environment.
*Manage core operational tasks including:
*Replenishment of ambient, fresh, and frozen products
*Preparation and cooking of hot food
*Cash handling and till operations
*Receiving deliveries and goods-in processes
*Date checking, reductions, and waste control
*Store cleaning and housekeeping

*Maintain strong stock management practices including rotation, storage, and loss prevention.
*Ensure high standards of product availability and visual presentation.
*Implement promotional activity to drive sales.
*Act as a key holder, responsible for opening and closing the store.
Team Management
*Lead, support, and inspire a team of store colleagues, creating a positive and productive working culture.
*Plan and manage staff rotas to ensure effective coverage at all times.
*Provide ongoing coaching, conduct performance reviews, and manage any disciplinary processes professionally.
Customer Service Excellence
*Champion exceptional customer service, ensuring customers receive a friendly, helpful, and knowledgeable experience.
*Resolve customer queries and complaints efficiently and professionally.
*Build strong relationships with customers and the wider community to enhance store reputation.
*Work proactively to achieve store sales, profit, and KPI targets including availability, waste reduction, and shrinkage.
*Monitor and control store budgets including wages, utilities, and operating costs.
*Provide accurate reporting of financial and operational performance to head office.
Skills & Qualifications
*Proven experience in a similar supervisory or management role within retail.
*Excellent leadership, communication, and interpersonal skills.
*Strong organisational and problem-solving abilities.
*Ability to work effectively under pressure in a fast-paced environment.
*Flexibility to work varied shifts, including weekends and public holidays.
Key Attributes
*Passionate, motivated, and results-driven
*Hands-on, proactive leadership style
*Strong multitasking abilities
*High attention to detail
*Confident decision-maker
*Customer-first mindset
*Committed to developing and supporting others
What We Offer
*Competitive salary
*Opportunity to play a key role in a growing business
*Supportive and collaborative team environment
*Clear pathways for career development and progression
Benefits
*30 days holiday per year
*Your birthday off every year
*Discretionary annual bonus
*Holiday buy-back scheme (after qualifying period)
*Quarterly colleague social events
*High street discount scheme
*Structured training and development plan