Service Coordinator – Office Based Birmingham
Join a High-Performance Technical Service Team

Location: Birmingham (B33)
Type: Full-Time | Permanent
Starting Salary: £27,500
Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy being at the centre of operations—coordinating engineers, solving problems, and delivering exceptional customer service?
This is an excellent opportunity to join a well-established technical services provider as a Service Coordinator, supporting engineers across Security, and Electrical divisions. You’ll play a critical role in scheduling, customer communication, and ensuring smooth, efficient service delivery.
Role Overview
You will be responsible for:
*Scheduling Preventative Maintenance, Reactive Callouts, revisits, and Remedial Works
*Maximising engineer utilisation and ensuring revenue targets are met
*Acting as the first point of contact for customer calls and queries
*Coordinating with engineers, customers, subcontractors, and internal teams
*Managing subcontractor allocation and raising orders
*Maintaining accurate job information and supporting accounts with required documentation
*Ensuring all work is completed within agreed timeframes and in line with KPIs
*Supporting the wider service team to deliver seamless national coverage
This is a varied and fast-moving role where you’ll be a key contributor to operational success.
What We’re Looking For
Essential Skills:
*Excellent communication with customers, suppliers, engineers, and internal teams
*Strong organisational skills with the ability to prioritise workloads effectively
*Confident in resolving customer issues and handling pressure
*Commercially aware with the ability to understand KPI data
*Calm, adaptable, and resilient in a fast-paced service environment
*IT literate across Word, Excel, and Outlook
*A proactive team player who takes ownership and delivers results
Desirable Skills:
*Experience within Fire, Security, or Electrical service environments (training provided)
*Ability to learn quickly and work efficiently under pressure
*Strong attention to detail and disciplined approach to task management
*Good knowledge of parts, products, or service workflows
Why This Role Stands Out
*Opportunities for progression and development
*A supportive, collaborative service team
*A role where your impact is visible and valued
*A dynamic environment where no two days are the same
*The chance to build a long-term career within a strong, growing industry
If you’re organised, commercially aware, and passionate about delivering high-quality service, this is a fantastic opportunity to take your next career step.