The Customer Experience Advisor will be responsible for supporting customers by addressing their queries and ensuring a seamless and positive experience. This role requires excellent communication skills and the ability to provide efficient support within the Energy & Natural Resources industry.
Client Details
This role is within a medium-sized company operating in the Energy & Natural Resources sector. The organisation is known for its focus on delivering exceptional customer service and maintaining high standards in its operations.
Description
As Customer Experience Advisor, you will;
*Act as the primary point of contact for customer queries, ensuring timely and effective responses.
*Resolve customer issues by providing accurate information and solutions.
*Maintain detailed records of customer interactions and feedback in the system.
*Collaborate with internal teams to ensure customer needs are met efficiently.
*Identify opportunities to improve customer service processes and suggest enhancements.
*Provide clear and professional communication across various channels, including email and telephone.
*Support the wider team in achieving customer satisfaction goals.
*Adhere to company policies and standards while handling customer interactions.
Profile
A successful Customer Experience Advisor should have:
*Previous experience in a customer-facing role within a professional environment.
*Knowledge of the Utilities industry is advantageous.
*Strong problem-solving skills and a proactive approach to challenges.
*Excellent verbal and written communication abilities.
*Proficiency in using customer relationship management (CRM) systems.
*Use of Systems such as Junifer and Piranha desirable but not essential.
*A detail-oriented mindset and strong organisational skills.
Job Offer
*A competitive salary ranging from £30,000 to £35,000 per annum.
*Generous holiday allowance to support a healthy work-life balance.
*Permanent role based in London with opportunities for professional growth.
*Work in a supportive environment within the Energy & Natural Resources sector.
This is an excellent opportunity for a motivated individual to make a meaningful impact. If you are interested in this Customer Experience Advisor role in London, we encourage you to apply today.