About the Role
We are looking for a highly organised, detail-focused Sales Coordinator to join our growing team. This is a key role supporting our Sales and Transport departments to ensure smooth day-to-day operations and exceptional service for our customers.
If you enjoy working in a fast-paced environment, have strong administrative skills, and thrive on keeping things running efficiently, this role could be perfect for you.
Key Responsibilities
Sales & Administration Support
*Input data accurately into company systems and software.
*Assist the Sales, Transport & Admin teams with orders, quotations and system updates.
*Support customer service activities including product enquiries, order queries and quotations.
*Ensure all customer complaints and credit notes are processed promptly and recorded correctly.
*Help monitor customer accounts to maintain existing business and promote additional product sales.
*Distribute documentation and paperwork as required.
Customer Interaction
*Handle telephone and email enquiries in a calm, professional and friendly manner.
*Conduct proactive telesales calls in line with the marketing plan, recording activity as needed.
Operational Contribution
*Provide cover for colleagues within the department when necessary.
*Work in line with the Company Quality System, Staff Handbook and Health & Safety policies.
*Carry out any additional duties as required by the Sales Office Manager or senior team.
About You
We’re looking for someone who:
*Has excellent organisational skills and can manage multiple tasks at once.
*Possesses strong data entry and clerical skills with high attention to detail.
*Communicates confidently and clearly, both verbally and in writing.
*Is familiar with general office procedures and administrative processes.
*Can work both independently and as part of a supportive team.
*Is proactive, positive and motivated to deliver great service.
*Experience with Xero and Google Suite is advantageous but not essential.
*Previous experience as a Sales Coordinator or in a similar role is preferred, but we welcome applications from candidates with transferable skills.
Why Join Us?
This is an exciting opportunity to become part of a dynamic, friendly and collaborative team where your contribution will make a genuine impact. If you have a passion for organisation, customer service and supporting operational success, we’d love to hear from you!