Housing Complaints Officer
other jobs Building Recruitment Company
Added before 4 Days
- England,London,City of London
- Full Time, Contract
- Salary negotiable
Job Description:
*Social Housing Complaints
*Housing ombudsman
Social Housing Complaints Officer
Remote working
2-3 month contract (potential for further extension)
37.5 hours per week
£15.07 per hour plus holiday or £19.50 per hour Umbrella
You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.
You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on
*Housing ombudsman
Social Housing Complaints Officer
Remote working
2-3 month contract (potential for further extension)
37.5 hours per week
£15.07 per hour plus holiday or £19.50 per hour Umbrella
You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.
You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on
Job number 3543121
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Company Details:
Building Recruitment Company
Company size: 20–49 employees
Industry: Recruitment Consultancy
Founded in 1999, BRC are a specialist recruiter to the UK Social Housing and Charitable sectors.We provide experienced and dedicated Housing professio...